Return & Refund Policy
Please Read Our Return & Refund Policy Carefully:
Return:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
All items that are on sale are non-refundable. This includes items with free shipping.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its
original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@primdog.nz. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be
accepted.
You can always contact us for any return questions at info@primdog.nz.
How can customers return your products?
- By mail
How will customers get the return label?
- For defective products: Download/print
- For customer remorse: Customer responsibility
What is the restocking fee?
- No restocking fee
The product conditions that we allow for returns:
- New
Refunds (if applicable)
Once our warehouse receives and inspects your return order, we will send you an email to notify you that we have received your
returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original
method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@primdog.nz.
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Customer Support:
Phone: +64-483-032-43
Email: info@primdog.nz